FAQ
Why choose S-Box?
The S-Box is the premium "Hidden" pop-up solution, this is not an office furniture pop-up. It is specifically designed for the kitchen market.
-Splash rated up to a half gallon
-Code Compliant
-ETL Listed
-All steel construction
-Robust counterbalance system tested up to 75,000 cycles
-Upgradable
-Easy removal for cleaning
-No motors
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Are your products compliant with US electrical codes?
Yes, all S-Box products are fully ETL listed and NEC splash-rated for use in the US market. They are designed to meet safety standards, ensuring they can be safely used in kitchens and wet environments.
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What are your product sizing details?
We have two sizes, a small (2 port) and a large (3 port)!
2 ports are available in two outlets, or one outlet and a Smart USB combo (A&C)
3 ports are available in 3 outlets, or two outlets and a Smart USB combo (A&C).
Refer to our Product Info & Install Guides page for more details!
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What materials do your outlets work with?
Our S-Box™ units are designed to work seamlessly with various countertop materials including natural stone, Dekton, wood, concrete, soapstone etc.
Each unit can be customized with a matching top piece for a cohesive look that complements your kitchen design. Hidden in plain sight!
Refer to our Product Info & Install Guides page for more details.
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Do you offer a USB option for the US?
Yes, our new patented smart USB technology is now available on our website and is fully splash-rated and code compliant!
We offer a Smart 25w (ideal for phones and tablets) and a Smart 72w (ideal for phones tablets and laptops)
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Can your outlets be installed in different orientations?
Our patented counterbalance mechanism requires the S-Box units to pop up only. They are not designed for side installations, ensuring a reliable and safe operation when used as intended.
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What is the difference between the 15amp and 20amp models?
The S-Box is designed primarily for the Kitchen market
In the US kitchens are wired with a 20amp service due to the heavy loads and appliances used.
For kitchen use you can use either the 15amp or 20amp model as both are code compliant.
The 20amp will do all that the 15amp will do plus handle heavier loads and accept a 20amp plug if needed.
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What does my fabricator need to know?
It is recommended that you use a fabricator who has water jet or saw jet equipment to ensure a precise cut.
Your fabricator will need the product data sheet and dimensions to be sure you have the space for this and also to understand the fabrication requirements.
We offer 2D drawings as well as CAD files if needed by your fabricator.
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What are your shipping details?
We ship the order the same day for orders received by 3:00PM EST
We ship by UPS Ground from North Carolina and offer expedited options (Next Day, 2nd Day, 3-Day Select)
If you need expedited shipments on more than one item please call and place by phone - 800-961-5804 x101
All items on the site are in stock for immediate shipment
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What is your return policy?
We offer a 30-day return policy.
Refer to our Terms and Conditions page for more details!
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